Privacy Policy

Last Updated: September 9, 2026

1. Introduction

Welcome to Leodora.pt. Leodora is a technology platform designed to help businesses find, nurture, and convert leads through communication, CRM, marketing automation, and related digital tools.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal data when you visit or use our website and services. We are committed to protecting your personal data and processing it in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Portuguese data protection legislation.

By using Leodora.pt, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for the processing of personal data through Leodora.pt is:

Leodora - Find, Nurture, Convert

By Sílvio José Santos Fortunato

Travessa Estrada Nacional, 3 - Albergaria

2430-076 Marinha Grande

Portugal

VAT Number: PT 186 692 935

Email: info@leodora.pt

Phone: +351 963792865

Website: leodora.pt

For any questions concerning the processing of your personal data or the exercise of your privacy rights, please contact us at info@leodora.pt.

3. Personal Data We Collect

Depending on how you interact with Leodora.pt, we may collect different categories of personal data. These may include:

3.1 Information You Provide

When you create an account, contact us, subscribe to a service, request information, or otherwise interact with the platform, we may collect:

First and last name
Email address
Telephone number
Company name
Job title or business role
Billing and business information
Account login information
Information contained in communications with us
Other information you voluntarily provide

3.2 Account and Platform Data

When you use the Leodora platform, we may process information associated with your account, including:

Account identifiers
Login and authentication information
Account settings
Communication preferences
CRM information
Contact and lead information entered or imported by you
Campaign information
Automation and workflow information
Usage information relating to the platform

3.3 Technical Information

When you access our website or platform, certain technical information may be automatically collected, including:

IP address
Browser type and version
Operating system
Device information
Date and time of access
Pages visited
Referring website
General usage and interaction information
Technical logs and security information

This type of information may be processed for security, technical operation, troubleshooting, analytics, and service improvement.

3.4 Cookies and Similar Technologies

Leodora.pt may use cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage, and improve our services. Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent. Additional information about cookies may be provided through our Cookie Policy and cookie consent mechanism.

4. How We Use Personal Data

We may process personal data for the following purposes:

To create and manage user accounts
To provide and operate Leodora services
To provide customer support
To communicate with users regarding their accounts or services
To process subscriptions and payments
To send service-related communications
To provide requested information
To manage leads and customer relationships
To operate communication and marketing automation features
To maintain and improve the platform
To monitor and maintain platform security
To detect, prevent, and investigate fraud, abuse, or security incidents
To comply with legal and regulatory obligations
To enforce our Terms and Conditions
To protect our rights and legitimate interests
To perform analytics and understand how our services are used
To develop and improve our products and technology

We will not process personal data for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases permitted by Article 6 of the GDPR:

Contractual necessity

Where processing is necessary to provide services requested by you, manage your account, or perform a contract with you.

Legal obligations

Where processing is necessary for us to comply with legal or regulatory obligations.

Legitimate interests

Where processing is necessary for our legitimate interests, provided that those interests do not override your fundamental rights and freedoms. Our legitimate interests may include operating, securing, maintaining, improving, and promoting our services, preventing fraud and abuse, and managing our business.

Consent

Where required by law, we may rely on your consent for specific processing activities, such as certain marketing communications or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. The CNPD also confirms that consent must be capable of being withdrawn as easily as it was given.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate with you about Leodora, our services, updates, educational information, offers, or other business-related communications.

Where your consent is required, we will request it before sending such communications. You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at info@leodora.pt.

Service and transactional communications necessary to operate your account or provide contracted services may still be sent after you unsubscribe from marketing communications.

7. Lead and Contact Data

Leodora provides tools that may allow customers to collect, organize, manage, communicate with, and nurture leads and contacts.

If you use Leodora to process personal data relating to your own customers, prospects, leads, subscribers, or other individuals, you remain responsible for ensuring that your collection and use of that data complies with applicable data protection and electronic communications laws.

Depending on the specific service and processing activity, Leodora may process such information on behalf of the customer. In such circumstances, the customer may act as the data controller, while Leodora may act as a data processor.

Customers are responsible for ensuring that they have an appropriate legal basis for processing personal data and that appropriate notices have been provided to the relevant individuals.

8. Service Providers and Third Parties

We may use trusted third-party service providers to operate and support Leodora.pt. These providers may provide services such as:

Hosting and cloud infrastructure
Database and storage services
Email delivery
Communication services
Payment processing
Analytics
Customer support
Security and fraud prevention
Software and API integrations
Marketing and automation services

Where third parties process personal data on our behalf, we take appropriate steps to ensure that they process the data in accordance with applicable data protection requirements and only for authorized purposes.

9. International Data Transfers

Some service providers or technology infrastructure used by Leodora may be located outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with the GDPR.

Depending on the circumstances, this may include:

An adequacy decision of the European Commission
Standard Contractual Clauses
Other legally recognized safeguards

The GDPR specifically requires transparency concerning applicable international transfers and the safeguards used where relevant.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing our services
Maintaining user accounts
Fulfilling contractual obligations
Complying with legal obligations
Resolving disputes
Enforcing agreements
Maintaining security and preventing abuse

The specific retention period may vary depending on the type of information and the purpose for which it is processed. When personal data is no longer required, we will delete it, anonymize it, or otherwise securely dispose of it, unless we are legally required to retain it for a longer period.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, unauthorized disclosure, accidental loss, destruction, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users are also responsible for maintaining the confidentiality of their account credentials and for notifying us if they believe their account has been compromised.

12. Your Data Protection Rights

Subject to the conditions and limitations established by applicable law, you may have the following rights:

Right of access to your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure of your personal data
Right to restriction of processing
Right to object to certain processing
Right to data portability
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with a supervisory authority

The GDPR establishes these rights and the CNPD confirms, among others, the rights of access, rectification, opposition, restriction and erasure.

To exercise your rights, contact info@leodora.pt. We may need to request reasonable information to verify your identity before responding to certain requests.

13. Automated Decision-Making and Profiling

Leodora may provide automation, analytics, segmentation, AI-assisted communication, and other technology features.

Unless otherwise stated, we do not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning individuals. Where applicable, information concerning automated decision-making or profiling will be provided as required by applicable data protection law.

14. Children's Privacy

Leodora.pt is intended primarily for businesses and professional users. Our services are not directed at children, and we do not knowingly collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us at info@leodora.pt.

15. Third-Party Websites and Services

Our website or platform may contain links to third-party websites, services, applications, or integrations. We are not responsible for the privacy practices, content, or security of third-party services. We recommend reviewing the privacy policies of any third-party service before providing personal data to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have any questions about this Privacy Policy, the way we process personal data, or your data protection rights, please contact us: