Terms & Conditions

1. Introduction

Welcome to Leodora.pt. These Terms & Conditions ("Terms") govern your access to and use of the Leodora.pt website, platform, software, applications, services, and related products (collectively, the "Services").

By accessing or using Leodora.pt, creating an account, subscribing to a service, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Services.

2. Service Provider

The Services are operated by:

In these Terms, "Leodora", "we", "us", and "our" refer to the service provider identified above. "You" and "your" refer to the individual or legal entity accessing or using the Services.

3. Description of the Services

Leodora is a technology platform designed to help businesses find, organize, nurture, communicate with, and convert leads and customers. Depending on the plan and features available, the Services may include:

• Lead discovery and organization
• Lead and contact management
• CRM functionality
• Email communication
• Messaging and communication tools
• Marketing automation
• Social media tools
• Campaign management
• Workflows and automation
• AI-assisted communication
• AI-assisted content and marketing functions
• Analytics and reporting
• Integrations with third-party services
• Other business and marketing tools made available through the platform

The specific features available to you depend on your subscription, account configuration, and the Services currently offered by Leodora. We reserve the right to introduce, modify, replace, or discontinue features of the Services, provided that such changes do not unlawfully deprive you of services for which you have already paid.

4. Eligibility

You must have the legal capacity to enter into a binding agreement in your jurisdiction to use the Services.

If you use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

5. Account Registration

Certain Services may require you to create an account. You agree to:

• Provide accurate and current information
• Keep your account information updated
• Maintain the confidentiality of your login credentials
• Take reasonable steps to prevent unauthorized access
• Notify us promptly if you suspect unauthorized access to your account

You are responsible for activities conducted through your account unless the activity resulted from a security failure attributable to Leodora. You must not share, sell, transfer, or otherwise provide access to your account to unauthorized persons unless expressly permitted by your subscription or by us.

6. Subscriptions and Fees

Certain Services may require payment of subscription fees or other charges. Prices, billing periods, included features, usage limits, and applicable taxes will be presented to you before you complete your purchase or subscription.

Unless otherwise stated:

• Subscription fees are charged according to the billing period selected by you.
• Applicable taxes, including VAT where required, may be added to the advertised price.
• You authorize the applicable payment provider to charge the selected payment method.
• Subscription fees are generally non-refundable except where required by applicable law or expressly stated otherwise.
• Failure of payment may result in suspension or termination of access to paid Services.

We reserve the right to change subscription prices. Where required by applicable law, customers will receive reasonable advance notice of material price changes.

7. Free Trials and Promotional Offers

From time to time, Leodora may offer free trials, promotional periods, discounts, credits, or other special offers. Unless otherwise stated:

• Promotional offers are subject to their specific conditions.
• We may limit eligibility for promotional offers.
• A free trial may automatically convert into a paid subscription where this is clearly disclosed before the trial begins.
• We reserve the right to discontinue or modify promotional offers.

8. Cancellation

You may cancel your subscription according to the cancellation procedure available through your account or communicated by Leodora.

Cancellation normally prevents future subscription charges but does not automatically entitle you to a refund for a billing period that has already been paid, except where required by applicable law. Following cancellation, access to paid features may continue until the end of the applicable paid billing period.

9. Acceptable Use

You agree to use the Services lawfully and responsibly. You must not use Leodora to:

• Violate applicable laws or regulations
• Commit fraud or facilitate fraudulent activity
• Impersonate another person or organization
• Send malicious, deceptive, or unlawful communications
• Distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to systems or accounts
• Interfere with the operation or security of the Services
• Circumvent usage limits or security mechanisms
• Harvest personal information unlawfully
• Conduct unlawful surveillance
• Send communications in violation of applicable anti-spam or electronic communications laws
• Process personal data without an appropriate legal basis
• Promote illegal activities
• Infringe intellectual property or other rights of third parties
• Use the Services in a way that could damage the reputation, security, or operation of Leodora or its infrastructure

We reserve the right to investigate suspected violations and take appropriate action.

10. Email, SMS, Social Media and Other Communications

Where Leodora provides tools for sending email, SMS, social media messages, or other communications, you are responsible for the content and recipients of those communications.

You are solely responsible for ensuring that your communications comply with all applicable laws and regulations, including, where applicable:

• Data protection laws
• Electronic communications laws
• Anti-spam regulations
• Marketing and advertising regulations
• Consumer protection laws
• Platform-specific rules and policies

You must not use Leodora to send unsolicited communications where such communications are prohibited by applicable law.

Leodora does not guarantee delivery, inbox placement, engagement, or response rates for communications sent through third-party communication infrastructure. Third-party platforms may impose their own limits, policies, restrictions, or suspension mechanisms.

11. Lead Data and Customer Data

Leodora may allow you to import, collect, organize, store, and process information relating to leads, prospects, customers, subscribers, or other contacts. You remain responsible for ensuring that you have the necessary rights and legal basis to collect and process such information.

You must not upload or process personal data through Leodora unless doing so is lawful. Where Leodora processes personal data on your behalf, the applicable data protection relationship and obligations may be further governed by a Data Processing Agreement ("DPA") or other applicable contractual terms.

12. Artificial Intelligence Features

Certain Leodora Services may use artificial intelligence ("AI") technologies to assist with tasks such as:

• Generating or improving content
• Drafting messages
• Assisting with customer communications
• Lead qualification
• Data organization
• Marketing automation
• Recommendations
• Other automated or AI-assisted functions

AI-generated content may contain errors, inaccuracies, omissions, or inappropriate suggestions. You are responsible for reviewing AI-generated content before relying on it, publishing it, or sending it to third parties where human review is appropriate.

Leodora does not guarantee that AI-generated content will always be accurate, complete, original, suitable, or free from errors. You remain responsible for decisions made using AI-assisted features.

13. Third-Party Services and Integrations

Leodora may integrate with or provide access to third-party services, platforms, APIs, software, communication providers, social networks, payment providers, or other external services. Your use of third-party services may be subject to separate terms and privacy policies established by those providers.

Leodora is not responsible for:

• Third-party service availability
• Changes to third-party APIs
• Third-party policies
• Third-party outages
• Third-party account restrictions
• Third-party suspension or termination
• Data processing carried out independently by third parties

Changes made by third-party providers may affect the functionality of Leodora integrations.

14. User Content

You retain ownership of content and data that you submit, upload, transmit, or otherwise provide through the Services ("User Content"). You grant Leodora the limited rights necessary to host, store, process, transmit, display, and otherwise process User Content solely for the purpose of providing and improving the Services and fulfilling our contractual obligations.

You represent and warrant that:

• You own or have the necessary rights to use your User Content.
• Your User Content does not unlawfully infringe the rights of third parties.
• You have the necessary permissions to process personal data contained within your User Content.

15. Leodora Intellectual Property

The Leodora platform, including its software, design, branding, logos, trademarks, interfaces, documentation, functionality, and underlying technology, is owned by or licensed to Leodora and is protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not:

• Copy the Services
• Reverse engineer the Services
• Modify or create derivative works
• Resell or sublicense the Services without authorization
• Extract source code
• Reproduce Leodora's branding
• Use Leodora's intellectual property without permission

Nothing in these Terms transfers ownership of Leodora intellectual property to you.

16. User Feedback

If you voluntarily provide suggestions, ideas, recommendations, or other feedback regarding Leodora, you agree that we may use such feedback without restriction or compensation, provided that doing so does not disclose your confidential information.

17. Service Availability

We aim to maintain reliable and secure Services. However, we do not guarantee that the Services will always be:

• Available without interruption
• Error-free
• Completely secure
• Compatible with every device or third-party service
• Available at any particular time

Services may occasionally be unavailable due to maintenance, upgrades, security incidents, technical failures, third-party service interruptions, or circumstances beyond our reasonable control.

18. Data Backups

While we may implement technical measures designed to protect and maintain customer data, you are responsible for maintaining appropriate backups of important information where appropriate. Leodora should not be considered the sole repository for critical business records unless expressly agreed otherwise.

19. Security

We implement reasonable technical and organizational measures designed to protect the Services and information processed through them. However, no online service can guarantee absolute security.

You are responsible for maintaining appropriate security practices for your account, devices, credentials, integrations, and connected third-party services.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We make no warranties or representations that:

• The Services will meet every specific business requirement
• The Services will generate a particular level of revenue or profit
• Leads will become customers
• Marketing campaigns will achieve particular results
• AI-generated content will always be accurate
• Communications will be delivered successfully
• Third-party integrations will remain available
• The Services will be uninterrupted or completely error-free

You acknowledge that marketing, lead generation, sales, and business results depend on numerous factors outside our control.

21. No Guarantee of Business Results

Leodora is a technology platform. We do not guarantee any specific:

• Number of leads
• Conversion rate
• Sales
• Revenue
• Profit
• Return on investment
• Marketing performance
• Customer acquisition cost
• Business growth

Any examples, demonstrations, case studies, projections, or statements regarding potential results are illustrative only and should not be interpreted as guarantees.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Leodora shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, customers, data, goodwill, or anticipated savings, arising from or relating to the use or inability to use the Services.

To the maximum extent permitted by applicable law, our total aggregate liability arising from the Services or these Terms shall be limited to the amount actually paid by you to Leodora for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Leodora, its owner, contractors, service providers, and representatives from claims, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms
• Your unlawful use of the Services
• Your User Content
• Your violation of third-party rights
• Your misuse of personal data
• Communications sent through your account
• Your violation of applicable laws or regulations

24. Suspension and Termination

We may suspend or terminate your access to the Services if:

• You materially breach these Terms
• Your account is involved in unlawful activity
• Your use creates a security risk
• You engage in abusive or fraudulent activity
• You fail to pay applicable fees
• Your use threatens the integrity or availability of the Services
• We are required to do so by law
• Continued provision of the Services becomes commercially or technically impracticable

Where reasonably possible, we may provide notice before suspension or termination. Nothing in this section limits any rights you may have under applicable law.

25. Effect of Termination

Following termination or cancellation, your right to access paid Services will end according to the applicable subscription terms. Where technically and legally feasible, we may provide a reasonable period during which you can export your data.

After the applicable retention period, data may be deleted or anonymized in accordance with our Privacy Policy and applicable legal obligations. Certain provisions of these Terms will survive termination, including provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, and applicable law.

26. Confidentiality

Each party agrees to take reasonable measures to protect confidential information received from the other party and not to disclose such information except where required to provide the Services, comply with law, or protect legitimate business interests.

This obligation does not apply to information that:

• Is publicly available
• Was already lawfully known
• Is independently developed
• Is lawfully received from another source without confidentiality restrictions

27. Changes to These Terms

We may update these Terms from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Portugal, without prejudice to any mandatory consumer protection or other mandatory legal provisions that may apply. Where applicable, disputes shall be subject to the jurisdiction of the competent courts in Portugal. Nothing in these Terms is intended to deprive consumers of rights that cannot legally be excluded under applicable law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

30. Entire Agreement

These Terms, together with any applicable additional terms, subscription terms, Privacy Policy, Data Processing Agreement, and other agreements expressly incorporated into the Services, constitute the entire agreement between you and Leodora concerning your use of the Services.

31. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

32. Contact

If you have any questions regarding these Terms & Conditions or the operation of the Services, please contact us:

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